Terms and Conditions

These terms and conditions apply to your access to the CustomXC website ("Website"). Please read these terms and conditions carefully before accessing and/or ordering any goods from our Website. If you access the Website, and/or place an order for goods, you agree to be bound by these terms and conditions. If you do not agree with the terms and conditions please do not use our Website.

You should print a copy of these terms and conditions for future reference.

If you have any questions about our website please contact us.

Payment

We accept Credit Card and Debit Card payments via PayPal.

Cards we accept: MasterCard / Visa / Visa Delta / Visa Electron / Visa Purchasing / JCB / Solo / Switch.

The goods will not be delivered until the customer's funds that have been paid to CustomXC have cleared in full.

Order Notes

Please note that all transactions will be carried out in pounds sterling. Once you have placed your order, confirmation will be sent to you via e-mail complete with Transaction and Order Reference numbers. CustomXC monitor prices on a daily basis.

In order to offer the best service possible, we reserve the right to change or update items and colours at any time without notice. We make every attempt to be accurate with digital images and specifications, however as we source products from different suppliers each consignment of product may be slightly different to that as advertised digitally or previously supplied.

CustomXC take great care with the colours used in the collections. The limitations of colour reproduction and the individual colour settings of your screen may mean a slight variation. Every reasonable care has been taken to ensure that the descriptions are accurate. However, specifications may change. If matching tone / colour / specification is critical, especially in the instance of repeating an order for an identical product, it is essential to contact us first as we cannot be held responsible for manufactured product after delivery.

We will not be held responsible for pricing errors due to software malfunctions, or human error. This website operates on an 'invitation to treat' basis and not as an 'offer for sale' as a result, CustomXC reserves the right to decline orders for bulk or high value purchases.

Item sizes and measurements are provided as a guide only, please be aware that sizes vary from style to style. Size guides are 'to-fit' rather than exact dimensions.

International Order Notes

CustomXC accept no liability for any additional charges levied by the government of the recipient country. By placing an order on our website the customer acknowledges the recipient accepts liability for any charges applied by their government (including, but not limited to taxes, duties, holding fees).

CustomXC has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country and are subject to change. CustomXC would advise each customer to contact their local customs office for further information prior to placing any order.

Furthermore, CustomXC will also not be liable for any further costs incurred as a result of customers refusing to pay the applicable customs charges and will charge accordingly for any charges incurred by CustomXC as a result of the recipient's refusal to pay the applicable charge levied by Customs.

Customers outside the UK should be aware CustomXC will take payment in Sterling; any conversion shown on the website to USD or Euro is purely a guide calculated at that days exchange rate, however your bank or card issuer may not offer the same rate. CustomXC will not be liable for any further charges your card issuer may levy.

Cancellation

Under Consumer Regulations you have the right to cancel your order as long as you do so no later than 14 days after the day on which you receive the goods or service. Please be aware that your right to cancel does not apply to personalised or bespoke products. You must inform us of your wish to cancel in writing either by letter or email within a period of 14 days beginning on the day after the day you receive your goods. You must take reasonable care of the goods and not use them. You should return goods to us in their original packaging, wherever possible, within 14 days of informing us of your wish to cancel. If you return goods to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage. We cannot accept substitute or alternative items by way of returns nor are we able to send them back to you, so please look closely at the items you return to us.

Delivery

Your order will usually be dispatched in 5-10 working days, although this cannot be guaranteed for personalised products. See the delivery page for more information.

Parcels will require a signature. We will not be held responsisble for any costs due to not signing for the package, address mistakes or undeliverable addresses.

Credit Card Security

CustomXC protects your financial information with industry-leading security and fraud prevention systems. CustomXC ensures your security by encrypting the connection when transmitting banking information on the network, and by safeguarding your financial data throughout the ordering and payment process.

Returns & Exchanges

As almost everything we sell is bespoke and made to order we are unable to offer refunds and exchanges in the same way that a high street shop can (we can't resell your design to someone else). If your order is not personalised (e.g. a pre-made sale item) please refer to the cancellation policy above.

We will happily offer a refund or exchange if you find that there is a fault with the production of your design, please contact us on receipt of your order.

We are unable to offer a refund or exchange if there is a mistake (for example a spelling error) on the design. It is your responsibility to ensure that the design is correct before completing your order.

We are unable to offer a refund or exchange if the the wrong size has been ordered . It is your responsibility to ensure that the correct size is chosen before completing your order. Please see the sizing page or contact us for help with choosing the right size.

If your order is delayed in arrival due to an incorrect address entered on your order you may need to wait up to an additional 21 days for it to arrive. If a replacement is required you will be charged a slightly discounted rate for this service.

If your item does not arrive due to being lost in the post, or arrives damaged in transit, we will replace your item immediately upon us receiving a photograph of the damage with a replacement product at no extra cost to you. If an item is not delivered within our delivery estimates it does not constitute grounds for a refund as our dates are estimates only. However, a replacement will be shipped immediately if the item does not arrive in a reasonable amount of time.

You have the right to refer a dispute to the EU’s Online Dispute Resolution Platform at http://ec.europa.eu/odr. If you decide to use this service, please use the following CustomXC email address when asked for the trader’s email address when completing the form: info@customxc.com.

Contacting us

Contact us at info@customxc.com or visit our contact page.

Company Information

This site is operated by Mark Laskey, trading as CustomXC. The registered address is CustomXC, MediaGlow House, 104 Minley Road, Hampshire, GU14 9QW, United Kingdom. The VAT number is 189 4346 62. We are specialists in bespoke cross country colours and custom equestrian clothing.

Unlawful or Prohibited Use

You shall not use this site for any purpose that is unlawful or by any means prohibited under this terms and conditions. You shall not use this site in any manner, which may harm CustomXC or other parties or adversely affect the site functionality or its use by others. You shall not attempt or obtain from or through this site any information that is not already and intentionally made available from or through it.

Web Site Terms of Use

All the information on this web site is intended for guidance only. The web site is regularly updated. Products and prices are subject to change with out notice. CustomXC owns the copyright in all materials on this site.

We thoroughly test to ensure item colours on the site match with the finished items. However, please be aware that colours may vary with monitor and computer setup. If you are ever unsure about colours please feel free to contact us.

Copyright

All contents and information on this site including without limitation text, graphic and images, is the property of CustomXC or the property of their respective owners and is protected by United Kingdom copyright laws. The contents of this website may not be copied, reproduced, modified, downloaded or used in any form without our prior written permission.

Trademarks

All trademarks that appear on this site are the property of their respective owners.